Vology

  • Field Coordinator

    Job Location US-FL-Tampa
    Posted Date 3 weeks ago(11/26/2018 3:30 PM)
    ID
    2018-1862
    # of Openings
    1
  • Overview

    The Field Coordinator will manage call coverage escalations based on priority to meet contractual SLA’s and customer commitments for maintenance and project activities.  The Field Coordinator will vet technicians to ensure they are capable and prepared to perform a service call based on type and complexity. 

    Responsibilities

      • Approve tech payment increases within established guidelines

      • Reviewing technician schedules to ensure that all schedules are accurate.
      • Research and determine post call payments for issues in dispute.
      • Ensure regional performance and quality goals are being met.
      • Monitor and coordinate regional field activity for maximum efficiency.
      • Work closely with Support Desk and Project Management for fulfilling call coverage requirements.
      • Ensure achievement of monthly field productivity targets while maintaining a high degree of customer satisfaction and quality service delivery.
      • Identify field operations procedural and operational problem areas and communicate these issues with improvement suggestions to Regional Field Director.

    Qualifications

    • Excellent interpersonal, communication, presentation and customer service skills.
    • (2 – 4) Years of experience in a fast-paced technical customer service support role preferred. Experience supporting field operations highly desired.
    • Display appropriate time-management skills and ability to work independently within company guidelines.
    • Basic knowledge of data networks and wireless (Wi-Fi) networking.
    • Proven leadership qualities and people skills. 
    • Detail oriented with the ability to work on many different projects concurrently.
    • Knowledgeable with Microsoft Office product
    • Experience with dispatching and updating ticket systems
    • Basic PC knowledge

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