This is a technical position that will work under the direction of the Service Desk Supervisor. The Level 1 Service Desk Support Specialist provides outstanding customer support and adherence to Service Desk process and procedures, corporate policies, and industry best practices. The Level 1 Service Desk Support Specialist is responsible for receipt and ownership of customer service requests and administration of tickets within service management system. The Level 1 Service Desk Support Specialist will prioritize tickets and events ensuring Service Desk focus. The Service Desk Support Specialist displays outstanding technical and personal behavioral standards at all times. This position is part of a 24X7X365 operational team supporting and maintaining the Vology client base. The Level 1 Service Desk Support Specialist will be responsible for providing technical support for Vology customers during their assigned shift and will be responsible for working closely with their co-workers in a team atmosphere.